( These terms are for private events, for business to business terms please click here )
360° Service & Refund Policy
The Small Print:
Grab a cuppa and make sure you read it carefully!
1. THE BASICS
2. YOUR VIDEO PACKAGE
4. ADDITIONAL CHARGES
5. CANCELLATION POLICY
1. The Basics
1.1 Dream a Theme is our company trading name, all rights reserved. Any payments you make may appear on your statement as Dream a Theme
1.2 Any reference to “video” includes but not limited to DVD’s, 4K, Blu-ray’s, USB stick/flash drive and any other digital or analogue copies of your wedding production, physical or otherwise.
Any liability on the part of Dream a Theme will be limited to the amount of monies paid.
1.3 It is the client’s responsibility to secure access to areas for videography and cover any associated fees. Dream a Theme will not be responsible for coverage lost due to access restrictions and no refund will be offered.
1.4 Dream a Theme will not be held liable for any production problems beyond our control, e.g. bad weather, accidents, poor acoustics/lighting, interference from guests, etc.
1.5 Dream a Theme reserves the right to terminate this contract at any time for any reasonable cause, e.g. accident or ill health to a member of our team. In this event, all monies paid will be refunded in full.
1.6 Our team have the right to feel safe in their workplace. It is the responsibility of the client to ensure that your venue locations are safe and suitable for filming and that the behaviour of you and your guests are acceptable. We do not tolerate any intimidation, verbal or physical abuse of any kind, nor any tampering with equipment. All of our team are instructed to leave any venue immediately should any situation deteriorate to a point where their health or safety is compromised or equipment becomes damaged or stolen as a direct result of any of the wedding party or their guests. No refund will be offered in full or part for any footage missed as a result.
1.7 When you enter into this booking you accept that we cannot accept any liability whether it is a financial or any other kind of loss, which arises either as a direct result or as an indirect result or as a consequence of any failure by us of our obligations to you in this booking except for our obligation to return all or part of any sums that you have paid to us in accordance with these conditions.
1.8 We confirm that we will comply with the provisions of the Data Protection Act 1998 as it relates to your personal data. Please note that we shall be entitled to assume unless you inform us otherwise prior to the Event that all persons attending the Event have consented to being recorded on the video.
1.9 Please note that it is your responsibility to obtain the consent from the owners of the church or other venue where the Event is being held and all other persons involved in the Event, such as any person conducting the ceremony, the choir, organist and other musicians to record the Event before it takes place and to pay any fees charged by them. If you fail to do so, this may mean that we are unable to record the ceremony or the Event or release the video to you until that consent (which is required for copyright reasons) has been obtained.
1.10 You agree that the price on the online booking form is to be used as a guide only and not to be considered final. You will be sent an invoice via email within 5-days of booking with all your details on which will have the actual price on and any possible surcharges.
2. Your Video
2.1 Although we make every reasonable effort to ensure that all the equipment we use for your Event is in sound working order, if a problem with the equipment should arise our liability to you is limited to making a refund of the sums that you have paid us in respect of the booking. We will be entitled to deduct any out of pocket expenses that we have reasonably incurred or paid to a third party. In the event of a part of the Event being recorded, we will, in that case, return a fair proportion of the Price.
2.2 We will make every reasonable effort to secure a replacement camera operator if for any reason the camera operator is unable to carry out the engagement. In those rare circumstances where quality is not of the same or similar standard, our liability to you is limited to making a refund of the sums that you have paid us in respect of the booking. We will be entitled to deduct any out of pocket expenses that we have reasonably incurred or paid to a third party
2.3 Although we will use every reasonable effort to record significant parts of the Event as detailed in your package options (including any part of the ceremony) the decision as to what is comprised in the recording and the style in which it is recorded and edited is in our absolute discretion. We can give no assurance that we will successfully record any particular aspect of the Event (even though you may have asked us to do so), and any failure by us to capture any particular aspect of the Event or failure does not give you any right to refuse to pay the Price or obtain a refund.
2.4 The master video remains our property. Copyright in the master video is vested in us. This means that:
(1) we reserve the right to dispose of the master video in our absolute discretion.
(2) we do not accept liability in relation to any loss of and/or damage to the master video.
(3) neither you nor anyone on your behalf are allowed to make any copies of any videos, disks or other recorded media unless we have agreed in writing that you may do so. Please note that the copying of the video without our consent is a breach of copyright for which you may be liable in damages.
2.5 Master videos are kept for one year where possible
2.6 We reserve the right after you have received your copy of the video, to show the video (or part of it) to any prospective client who may wish to see a sample of our work, or to enter the video into competitions or use extracts for public viewing online (e.g. YouTube, Facebook) or public display (e.g. a wedding fair). We will not, however, release any part of your video for TV broadcast without your prior written consent.
2.7 For the Standard Video Package, your finished video will be available online (as a private link) for you to review and approve within 8-12 weeks of the service date but this can be longer during peak times. For Diamond Package clients, your wedding video preview will be available online with around 3 months after the service date but this can be slightly longer in peak periods. We offer no guarantee on a specific turnaround time unless you have selected the optional extra for 7-day or 14-day Priority editing. Turnaround time for all packages does not commence until we have received all relevant information and documents from you. This includes your music list (and where applicable MP3’s of tracks if we do not have access to your desired tracks) and any photos/video footage you would like us to integrate into your wedding video that you must personally supply.
2.8 Once you have received your email link to your video, you have 7-days to approve the video. Should any changes be requested, you must email us the details. If we do not hear from you within 7-days, we will despatch the video “as is”. You agree that changes to your video are chargeable after the first hour of editing at a rate of £50 per hour.
2.9 If you do not have access to the internet, you will be unable to approve the video so you agree that the version we have prepared will be accepted as is. Any changes once you have received your video will be chargeable at £50 per hour.
2.10 You must notify us within 7-days of receipt of your final wedding DVD/Blu-Ray/Tablet/USB Stick etc. any faults, playback issues or missing content. If we do not hear from you within 7-days, we will assume you are happy with the item(s) provided and any future corrections or changes will be chargeable. (See section 2.9)
2.11 For your online preview and Montage social media link, we do not have control over the licensing rules and restrictions placed by providers such as YouTube, Vimeo etc for use of particular music track(s). This means they (the websites) can at any point block access to your videos either temporarily or permanently. You will not be entitled to a refund should this happen as you will already have a physical copy as part of your video package
3.1 A non-refundable deposit is payable to secure your wedding/event date. The deposit for all Wedding Video Packages is 50%. Until we receive your deposit, your chosen date is not secured.
3.2 The full balance is due 2 months prior to the wedding/event date (or immediately if we have agreed a last-minute booking i.e. one that commences in less than 2 months from the booking date). If paying by cheque, you should allow 5-working days for the cheque to clear so we should receive your cheque approximately 9-weeks prior to the ceremony date. Failure to pay the balance in full may result in cancellation of your booking and loss of your deposit and any other associated costs we may have. Please contact us if you are having payment difficulties to avoid this.
3.3 For bookings made using our Quick Reserve function, we will use our Basic Package as a temporary placeholder until you complete the full online booking form. Should you wish to cancel your booking once the deposit has been paid, normal cancellation charges will apply to the total invoice amount (Basic Package) or the package you have selected (whichever is more recent and agreed to by us) (see section 5)
3.4 Late payments will be subject to an 8% administration fee per week after the invoice due date on the outstanding balance. To prevent any charges please contact us before the due date if you believe you may not be able to make the payment.
4. Additional Charges
4.1 You agree that any additional charges/surcharges need to be paid in full prior to releasing the final video. Additional fees will be calculated to the best of our ability at time of booking, but in some circumstances, further surcharges will be billed after the event.
4.2 Generally there are no travel charges throughout most of England and Wales. We reserve the right to charge travel fees if we do not have a local videographer for your wedding but we will advise you this at the time of booking. Parking charges under £5 (total) are paid by us but any further charges combined during the course of your wedding day will be charged back to the client. This is particularly important for city centre weddings (notably London, Manchester, Birmingham, Liverpool and many other big cities) where parking fees are very expensive. We recommend to all clients to try and source free parking for the camera crew to avoid any surcharges after the wedding.
5. Cancellation Policy
5.1 In the unlikely event that we are required to cancel a booking due to staffing issues, dangerous driving conditions, acts of God, camera operator illness, equipment malfunction or any other unforeseen situations, you will be entitled to a full refund of all monies paid which is also the limit to any liability we have. In the event of severe weather making driving dangerous, if we cannot make it to your venue(s), you will be entitled to a full refund of all monies paid. In the event of bad weather where we successfully make it to your venue(s) but the wedding is cancelled (e.g. either by the venue closing, the wedding party being unable to travel), you will still be charged in full. We strongly recommend to all clients to take out wedding insurance to protect yourself from any losses should disaster happen.
5.2 For minor changes to your wedding details (e.g. optional extras, names, music choices etc.), you must call or drop us an email. We will get back in touch with you to confirm the changes have been made. Where your changes may incur additional costs, we will invoice you. Where your changes are significant (such as a change in date or change of venue many miles away from original venue) we will try to accommodate this without further cost but cannot make any guarantees. Should we be unable to accommodate the changes, normal cancellation rules apply
5.3 Depending on your wedding/event date and how much notice you give will determine whether you are entitled to partial refund (assuming you’ve paid the original balance) or whether you still are required to pay further. Any booked flights, accommodation, train travel, insurance, other travel or any other associated costs are chargeable in full regardless of notice period if we are unable to receive a refund from the supplier.
5.4 For cancelling/making a significant change to booking which we cannot accommodate, you will be charged as follows:
28 days notice or less – full balance due minus any travel surcharges (UK mainland services only)
29-90 days notice – 70% of total cost due (includes deposit) minus any travel surcharges (UK mainland services only)
91-days or more – Loss of deposit only
5.5 Non-mainland UK services, the following charges will apply:
28-days notice or less – full balance due
29-90 days notice – 70% of balance due + all unrecovered transport/accommodation/insurance costs
91-days or more notice – Deposit only + all unrecovered transport/accommodation/insurance costs
5.6 If you would like to change your package features, in the majority of circumstances this is allowed providing we have 45-days’ notice. Unfortunately, we do not allow a downgrade of Diamond to any other package due to the limited slots we allow for booking.
6. Package Terms
To book this package, your event must start no later than 2pm. This package only covers the ceremony itself.
To book this package, your event must start after 2pm. This package only covers the ceremony itself.
This package covers the morning of the ceremony from 10am up to the first dance, the first dance can be no later than 8pm. If the first dance does go over, your package will automatically upgrade to the ‘On the dance floor’ package, and you will be invoiced the remainder of the balance. The balance must be secured before any footage is released.
ON THE DANCE FLOOR
This package covers the morning of the ceremony from 10am to 10pm, if you wish to extend the time, this will be charged at £100 per hour. If you extend the time on the day, the balance will be require at that time.
7. Governing Law
These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
8. Rights of Third Parties
In addition to the Client and the Artist, the terms of this Contract may be enforced in accordance with the Contracts (Rights of Third Parties) Act 1999 by the Agent.
Subject to clause 19.1, no other person who is not party to this Contract may enforce its terms by virtue of that Act.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we may amend this Agreement at any time by posting the amended terms on our site. Except as stated below, all amended terms shall automatically be effective 30 days after they are initially posted on our site.
By continuing to use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service. Disclosures.