( These terms are for business clients, for private function terms please click here )
360° Business Service & Refund Policy
The Small Print:
Grab a cuppa and make sure you read it carefully!
1. THE BASICS
2. YOUR VIDEO PACKAGE
4. ADDITIONAL CHARGES
5. CANCELLATION POLICY
1. The Basics
1.1 Dream a Theme is our company trading name, all rights reserved. Any payments you make may appear on your statement as Dream a Theme
1.2 Any reference to “video” includes but not limited to DVD’s, 4K, Blu-ray’s, USB stick/flash drive and any other digital or analogue copies of your wedding production, physical or otherwise.
Any liability on the part of Dream a Theme will be limited to the amount of monies paid.
1.3 It is the client’s responsibility to secure access to areas for the 360° videography and cover any associated fees. Dream a Theme will not be responsible for coverage lost due to access restrictions and no refund will be offered.
1.4 Dream a Theme will not be held liable for any production problems beyond our control, e.g. bad weather, accidents, poor acoustics/lighting, interference from guests, etc.
1.5 Dream a Theme reserves the right to terminate this contract at any time for any reasonable cause, e.g. accident or ill health to a member of our team. In this event, all monies paid will be refunded in full.
1.6 Our team have the right to feel safe in their workplace. It is the responsibility of the client to ensure that your venue locations are safe and suitable for filming and that the behaviour of you and your guests are acceptable. We do not tolerate any intimidation, verbal or physical abuse of any kind, nor any tampering with equipment. All of our team are instructed to leave any venue immediately should any situation deteriorate to a point where their health or safety is compromised or equipment becomes damaged or stolen as a direct result of any of your staff or your guests. No refund will be offered in full or part for any footage missed as a result.
1.7 When you enter into this booking you accept that we cannot accept any liability whether it is a financial or any other kind of loss, which arises either as a direct result or as an indirect result or as a consequence of any failure by us of our obligations to you in this booking except for our obligation to return all or part of any sums that you have paid to us in accordance with these conditions.
1.8 We confirm that we will comply with the provisions of the Data Protection Act 1998 as it relates to your personal data. Please note that we shall be entitled to assume unless you inform us otherwise prior to us attending that all persons on-site have consented to being recorded on the video.
1.9 Please note that it is your responsibility to obtain the consent from the owners of the building or other areas where we will be shooting. If you fail to do so, this may mean if a dispute is brought to us that we are unable to record or release the video to you until that consent (which is required for copyright reasons) has been obtained.
1.10 You agree that the prices listed on our website, marketing material, and other advertising methods are to be used as a guide only and not to be considered final. You will be sent an invoice via email within 5-days of booking with all your details on which will have the actual price on and any possible surcharges.
2. Your Video
2.1 Although we make every reasonable effort to ensure that all the equipment we use for your Event is in sound working order, if a problem with the equipment should arise our liability to you is limited to making a refund of the sums that you have paid us in respect of the booking. We will be entitled to deduct any out of pocket expenses that we have reasonably incurred or paid to a third party. In the event of a part of the Event being recorded, we will, in that case, return a fair proportion of the Price.
2.2 We will make every reasonable effort to secure a replacement camera operator if for any reason the camera operator is unable to carry out the 360° Tour. In those rare circumstances where quality is not of the same or similar standard, our liability to you is limited to making a refund of the sums that you have paid us in respect of the booking. We will be entitled to deduct any out of pocket expenses that we have reasonably incurred or paid to a third party
2.3 Although we will use every reasonable effort to record significant areas as detailed in your package option, the decision as to what is comprised in the recording and the style in which it is recorded and edited is in our absolute discretion. We can give no assurance that we will successfully record any particular aspect of the 360° Tour (even though you may have asked us to do so), and any failure by us to capture any particular aspect of the business or failure does not give you any right to refuse to pay the Price or obtain a refund.
2.4 The master video remains our property. Copyright in the master video is vested in us. This means that:
(1) we reserve the right to dispose of the master video in our absolute discretion.
(2) we do not accept liability in relation to any loss of and/or damage to the master video.
2.5 Master videos are kept for one year where possible
2.6 We reserve the right after you have received your copy of the video, to show the video (or part of it) to any prospective client who may wish to see a sample of our work, or to enter the video into competitions or use extracts for public viewing online (e.g. YouTube, Facebook) or public display (e.g. wedding fayres, trade shows, TV shows live & recorded).
2.7 Your finished video will be available online (as a private link) for you to review and approve within 4-6 weeks of the service date but this can be longer during peak times. We offer no guarantee on a specific turnaround time unless you have selected the optional extra for 7-day priority editing (30% fee of the total value) or 14-day priority editing ( 15% fee of the total value). Turnaround time for all packages does not commence until we have received all relevant information and documents from you. This includes any music you would like or relevant details needed for the 360° tour and any photos/video footage you would like us to integrate into your video that you must personally supply. For 7-day and 14-day Priority editing, you are entitled to a 10% refund of the Priority Editing Fee if your preview is 4 days past due. You are entitled to a complete refund of the Priority Editing fee if your preview is beyond 8-days late.
2.8 Once you have received your email link to your video via your dashboard, you have 7-days to approve the video. Should any changes be requested, you must contact us the details via your project section on the dashboard. If we do not hear from you within 7-days, we will despatch the video “as is”. You agree that changes to your video after the 7-day approval time are chargeable at a rate of £50 per hour.
2.9 If you do not have access to the internet, you will be unable to approve the video so you agree that the version we have prepared will be accepted as is. Any changes once you have received your video will be chargeable at £50 per hour.
2.10 You must notify us within 7-days of receipt of your final tour. Any faults, playback issues or missing content. If we do not hear from you within 7-days, we will assume you are happy with the item(s) provided and any future corrections or changes will be chargeable. (See section 2.9)
2.11 For your online preview and Montage social media link, we do not have control over the licensing rules and restrictions placed by providers such as YouTube, Vimeo etc for use of particular music track(s). This means they (the websites) can at any point block access to your videos either temporarily or permanently. You will not be entitled to a refund should this happen as you will already have a physical copy as part of your video package
3.1 A 30% to 50% non-refundable deposit is payable to secure your 360° tour. We will not be able to schedule your 360° tour until this has been secured.
3.2 The full balance is due 1 week prior to the scheduled date (or immediately if we have agreed a last-minute booking i.e. one that commences in less than 1 week from the booking date). If paying by cheque, you should allow 5-working days for the cheque to clear so we should receive your cheque approximately 2-weeks prior to the scheduled date. Failure to pay the balance in full may result in cancellation of your booking and loss of your deposit and any other associated costs we may have. Please contact us if you are having payment difficulties to avoid this.
3.3 Should you wish to cancel your booking once the deposit has been paid, normal cancellation charges will apply to the total invoice amount (see section 5)
3.4 Late payments will be subject to an 8% administration fee per week after the invoice due date on the outstanding balance. To prevent any charges please contact us before the due date if you believe you may not be able to make the payment.
4. Additional Charges
4.1 You agree that any additional charges/surcharges need to be paid in full prior to releasing the final video.
4.2 Generally there are no travel charges throughout most of England and Wales. Parking charges under £50 (total) are paid by us but any further charges combined during the shoot will be charged back to the client. This is particularly important for city centre businesses (notably London, Manchester, Birmingham, Liverpool and many other big cities) where parking fees are very expensive. We recommend to all clients to try and source free parking for the camera crew to avoid any surcharges after the shoot.
5. Cancellation Policy
5.1 In the unlikely event that we are required to reschedule a booking due to staffing issues, dangerous driving conditions, acts of God, camera operator illness, equipment malfunction or any other unforeseen situations, you will be entitled to a 10% refund of all monies paid which is also the limit to any liability we have. In the event of bad weather where we successfully make it to your venue(s) but the shoot is cancelled (e.g. either by the venue closing, bad weather or an act of God), you will still be charged in full. We strongly recommend to all clients to take out insurance to protect yourself from any losses, should disaster happen.
5.2 For minor changes to your booking details (e.g. optional extras, names, music choices etc.), you must call or contact us via your client dashboard. We will get back in touch with you to confirm the changes have been made. Where your changes may incur additional costs, we will invoice you. Where your changes are significant (such as a change in date or change of venue many miles away from original venue) we will try to accommodate this without further cost but cannot make any guarantees. Should we be unable to accommodate the changes, normal cancellation rules apply
5.3 Depending on your booking and how much notice you give will determine whether you are entitled to a partial refund (assuming you’ve paid the original balance) or whether you still are required to pay further. Any booked flights, accommodation, train travel, insurance, other travel or any other associated costs are chargeable in full regardless of notice period if we are unable to receive a refund from the supplier.
5.4 For cancelling/making a significant change to your booking which we cannot accommodate, you will be charged as follows:
7-days or less after booking – Full refund minus 50% of the deposit
8-28 days after booking – 60% of total cost due (includes deposit) minus any travel surcharges ( e.g Flights, Hotel Bookings, Train Tickets )
29 or more days after booking – full balance due minus any travel surcharges ( e.g Flights, Hotel Bookings, Train Tickets )
6. Governing Law
These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
7. Rights of Third Parties
In addition to the Client and the Artist, the terms of this Contract may be enforced in accordance with the Contracts (Rights of Third Parties) Act 1999 by the Agent.
Subject to clause 19.1, no other person who is not party to this Contract may enforce its terms by virtue of that Act.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we may amend this Agreement at any time by posting the amended terms on our site. Except as stated below, all amended terms shall automatically be effective 30 days after they are initially posted on our site.
By continuing to use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service. Disclosures.